FORGE Assist is an AI receptionist built around the way your business actually operates. It answers the calls you route to it, speaks naturally with callers, qualifies opportunities, books appointments, alerts your team, and starts the appropriate follow-up workflow.
FORGE Assist is especially useful for contractors, home-service companies, professional-service businesses, and other organizations that depend on inbound calls and appointments. Each system is configured around your services, coverage area, hours, qualification rules, scheduling needs, and customer experience.
No. FORGE Assist is designed to hold natural, conversational interactions instead of reading from a rigid phone script. It can also identify itself as a virtual assistant so callers understand who they are speaking with while still receiving a fast and helpful response.
Yes. In most cases, your existing business number stays the same. You decide which calls are routed to FORGE Assist—such as after-hours calls, overflow calls, missed calls, or all incoming calls.
Yes. FORGE Assist can ask questions based on your services and determine what the caller needs, whether they are inside your service area, how urgent the request is, and which workflow should come next. It can then book appointments using your availability and operating capacity.
FORGE Assist follows escalation rules created for your business. Emergency calls, high-value opportunities, active leaks, storm damage, or other urgent situations can trigger an immediate alert, transfer, or priority follow-up from the appropriate team member.
In most cases, yes. FORGE Assist can connect with calendars, CRMs, messaging platforms, and other business systems through direct integrations, APIs, and automated workflows. Gradient Forge builds those connections around your existing operation instead of requiring your team to adopt an entirely new technology stack.
FORGE Assist can update your CRM, create or update a contact, send notifications, confirm appointments, and trigger text or email follow-ups. The Estimate Rescue Engine can also monitor missed appointments, unopened estimates, and delayed decisions so promising jobs do not quietly go cold.
No. Gradient Forge builds, trains, tests, launches, monitors, and adjusts FORGE Assist for you. A voice deployment can typically be launched within about one week after kickoff, although business-texting activation may take longer when carrier registration is required.
FORGE Assist starts at $297 per month, plus a one-time setup and training fee. Final pricing depends on call volume, integrations, automation requirements, and workflow complexity. Month-to-month service is available, so a long-term contract is not required.